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| Customer Relations Sub-categories |
Technology Suppliers |
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Sterling Commerce
Sterling Commerce, an AT&T Company, helps 80% of the FORTUNE 500 solve process integration challenges between companies, their customers, partners and suppliers so they can improve performance. |
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Exact Software North America
Exact Software™ is one of the world's leading providers of business software solutions. Its integrated solutions comprise traditional Enterprise Resource Planning as well as related software solutions such as Human Resource Management, Customer Relationship Management, Project Management and Electronic Workflow. |
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TelecomTactics
TelecomTactics is a Sales Support Program for Winning in the Enterprise Telephony Market. Side-by-side comprehensive Web database designed to support the sale and planning of telecommunications CPE and applications with reports and comparisons. |
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SYSPRO
In a world where success demands the optimal use of resources, SYSPRO is the technology partner who can deliver the enterprise business application you need to efficiently meet and exceed both business and customer expectations. |
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CDC Software
CDC Software’s superior technology and industry-specific solutions enhance processes across the enterprise, helping businesses manage their resources, supply chain, employees, and customer relationships for the competitive advantage. |
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How to Ensure That Your Employees Will Want to Use CRM
The decision to go with a CRM solution built to address the needs of information workers is a smart and valuable investment that recognizes the need to help employees work effectively with the deluge of data available to them in today’s connected, always-on, real-time workplace. In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales... |
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| Events, Conferences & Summits |
e-Synergy Employee Self-Service Portal
Exact Software wants to assist you in extending in extending the enterprise resource planning reach within your organization, we are pleased to present this special presentation highlighting the benefits and simplicity of Employee Self-Service Portals.
If you are currently an Exact Software user, or are currently evaluating Exact Software, this webinar presentation will provide significant insight into this cost-effective tool. |
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Managing CRM Processes for ISO Certification
Any organization that has an ISO9001:2000 certification understands the need for customer feedback, as a primary input into continuous improvement. When looking into CRM applications available in the industry today, the focus, for the most part, tends to fall into sales opportunities and sales force automation, without much emphasis on seeking ways to include customers and their interactions into the very fabric of the organization. |
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American Coatings Show
The American Coatings Show is the premier industry event for paint and coatings manufacturers and suppliers to meet with top industry experts and observe firsthand the wide variety of new products and technologies the coatings industry has to offer, including the leading integrated software system for paint and coatings manufacturers, DEACOM. Visit Deacom at booth #1036 and learn how DEACOM can streamline your business processes in one, integrated software system. |
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| Industry Links & Associations |
The Data Warehousing Institute
TDWI is dedicated to educating business and information technology professionals about the strategies, techniques, and tools required to successfully design, build, and maintain business intelligence and data warehousing solutions. |
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Customer Care Institute
CCI is an international organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Affairs, Teleservices and Help Desk professions. |
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| Ask the Experts |
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| Case Studies & White Papers |
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It's all about the ROI!
Customers frequently ask about ROI when migrating to IP Telephony and IP applications. Consider three very different types of “investments” and the ROI of each:
• Hiring add'l sales person
• Remote monitoring system
• Using a Competitive Database |
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Waldmann Lighting -- A Company with Visionary Products and Philosophy
Waldmann Lighting is a lighting manufacturer that needed an enterprise resource planning solution to elevate customer service and provide the highest levels of technical support. Waldmann Lighting also required quoting and invoice automation, credit reporting and the ability to keep promised delivery dates. ERP solution to automate invoice and credit reporting. The company also required increased visibility into the availability of parts. |
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Road Map To The Perfect Order - Best Practice Strategies For Success
The “perfect order” concept emerges as a measure of not only supply chain performance, but also overall order management cycle (OMC) effectiveness. However, there is much debate on what comprises a perfect order. To some extent, a perfect order may be driven by stakeholder-centricity or the ability to meet changing stakeholder expectations. |
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| Industry News |
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SYSPRO Releases New, Ground Breaking Version of SYSPRO ERP Software
SYSPRO, a leading enterprise business solutions provider, has announced the worldwide release of the latest version of its flagship product, SYSPRO 6.0. SYSPRO 6.0 Issue 010 contains a deep spectrum of added functionality across all areas of the platform – Financial, Distribution and Manufacturing – as well as new customization capabilities and new modules. |
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SYSPRO Honored as Technology Innovator
SYSPRO, a leading enterprise business solutions provider, has announced that the company was recently honored as a “Technological Innovator” at the START-IT Magazine- and Rockwell Automation-sponsored Technology & Business and Manufacturer of the Year Awards Dinner held September 7, 2006, at the European Crystal Banquet and Conference Center in Arlington Heights, Ill. |
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